The problemTo aggregate customer’s data collected from different publishing portals and open data to build a smart customer knowledge base to be used in CRM. Using open source ontologies like W3c Organization Ontology and Schema.Org it is possible to assign a standard semantic to Business Entities. LinkedData.Center technologies allow to discovery identities between business entities even when there is no foreign key. Using identities it is easy to build a unique view that sums the different attributes collected from different data sources, even using Open data to enrich information: I.e. from this:
To this:
This is possible trow LinkedData.Center RDF graph capability : |
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